Refund and Returns Policy

Refund Policy for 99HomeStore.com

At 99HomeStore.com, we strive to provide our customers with a satisfying shopping experience. We understand that there may be instances where a refund is necessary. This Refund Policy outlines our guidelines and procedures for processing refunds on purchases made through our ecommerce website. Please read this policy carefully before making a purchase.

  1. Eligibility for Refunds:
    • To be eligible for a refund, you must have made a purchase directly through our website, 99HomeStore.com.
    • Refunds are only applicable to products that are eligible for return as per our Return Policy (link to your Return Policy page).
  2. Refund Timeframe:
    • We process refund requests within 24 hours of receiving a valid refund request.
    • The actual time it takes for the refunded amount to be credited to your original payment method may vary based on the payment processor and your bank or credit card company.
  3. Refund Methods:
    • Refunds will be issued using the same payment method used for the original purchase.
    • If the original payment method is not available or if you prefer an alternative method, we will work with you to find a suitable solution.
  4. Non-Refundable Items:
    • Certain items are not eligible for refunds. These include:
      • Downloadable digital products (e.g., software, ebooks) after the download link has been accessed or the product has been downloaded.
      • Gift cards or vouchers.
      • Perishable goods.
      • Customized or personalized items.
      • Items marked as non-returnable or final sale.
  5. Refund Process:
    • To initiate a refund, please contact our customer support team at support@99homestore.com. Provide the following information:
      • Order number
      • Reason for the refund request
      • Relevant supporting documentation (e.g., photos, videos)
    • Our customer support team will review your request and notify you of the refund decision.
    • If your refund request is approved, you will be provided with instructions on how to return the product (if applicable) and complete the refund process.
    • Please note that return shipping costs may be deducted from your refund, depending on the reason for the return.
  6. Refund Exceptions:
    • In certain cases, we reserve the right to deny a refund or provide a partial refund:
      • If the product is returned damaged or incomplete, beyond normal wear and tear.
      • If the product was misused, intentionally damaged, or altered after delivery.
      • If the return request is not made within the specified return period mentioned in our Return Policy.
      • If the refund request does not meet the criteria outlined in this Refund Policy.
  7. Communication and Updates:
    • We will communicate with you regarding your refund request through the contact details provided during the purchase process. Please ensure that your contact information is accurate and up to date.
    • If there are any updates or changes to your refund request, we will notify you promptly.
  8. Amendments to the Refund Policy:
    • We reserve the right to modify or amend this Refund Policy at any time. Any changes made will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically.

If you have any questions or concerns about our refund policy, please contact our customer support team for assistance.

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